Wednesday, June 28, 2017
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Digital Assistants/Bots

Google I/O 2017: Everything important that Google announced

At Google’s 2017 I/O keynote today, CEO Sundar Pichai introduced new products and shared more information about the company’s “AI first” future. Here’s a running list of what happened that matters. Google is rethinking “all”...

Your next job interview could be with a recruiter bot

San Francisco-based Mya Systems has developed an AI recruiter that can evaluate resumes, schedule and conduct applicant screenings, and even congratulate you on your first day of work. Short for "my assistant," Mya chats with...

Chatty chatbots and the ‘time to frustration’

By Kumar Srivastava, who works in financial services building products that converge big data, analytics, cloud, mobile and digital Chatbots have been getting a lot of attention recently through a combination of trends: advances in...

Juniper Research: Chatbots can save $8B/year for banking, healthcare

A new study from Juniper Research has found that chatbots will redefine the customer service industry, with healthcare and banking sectors set to benefit the most. The new research, Chatbots: Retail, eCommerce, Banking & Healthcare...

Los Angeles, Microsoft Unveil New AI Chatbot Project

The city of Los Angeles’ newest IT employee is an as-yet unsung chatbot hero incorporating AI, who has assisted more than 180 people in 24 hours and has answered more than 1,400 queries to...

UiPath raises $30M to build ‘software robots’ for internal business tasks

The world is awash with bots these days — applications the run either partly or entirely using natural language processing, machine learning, computer vision and other artificial intelligence technologies to help consumers ask and...

Automated Empathy in the Contact Center of the Future

Customer service is one of the biggest competitive differentiators for today’s businesses. At the same time, advances in artificial intelligence (AI) and automation are supplementing and replacing some traditionally human roles in the contact...

Future Interaction of People and Bots – the Convosphere

What is IoP (Internet-of-people)? What is Convosphere? Have you ever thought that perhaps some people among your friends on Facebook or Twitter are not humans but chatbots? Today we are on the threshold of the revolutionary...

How to manage user expectations in design of smart products

Smart products that adapt to aspects of the users’ activity, context or personality have become commonplace. With more and more products which act intelligently emerging in the market place, users often end up expecting...

Vodafone to use artificial intelligence to speed up online queries

Vodafone UK has launched TOBi – the artificial intelligence (AI) chatbot – as an innovative way of offering customers a quicker web chat service. TOBi, a virtual customer services’ agent, can handle a range...

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