Sunday, April 30, 2017
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Digital Assistants/Bots

Vodafone to use artificial intelligence to speed up online queries

Vodafone UK has launched TOBi – the artificial intelligence (AI) chatbot – as an innovative way of offering customers a quicker web chat service. TOBi, a virtual customer services’ agent, can handle a range...

Can Alexa Lie?

A recent tabloid piece featuring a video of a woman asking Alexa if it was connected to the CIA. At the time, the Echo Dot she was speaking to did not respond to the...

Samsung’s new AI assistant will take on Siri, Alexa

Samsung is preparing to launch a digital assistant called "Bixby," the latest product to result from the tech industry's obsession with artificial intelligence and the Internet of Things. Bixby will be featured on the new...

What’s the Future of Chatbots? Listen to Experts

Chatbots and AI—what makes them so engaging? How can banks and financial institutions utilize bots to improve the relationship with consumers, while driving engagement? This was the penultimate question during the Bank Innovation Twitter Chat today. We’ve...

Chatbot as your fashion advisor

Chatbots, AI and Machine Learning pave a new domain of possibilities in the Fashion industry, from Data Analytics to Fashion Chatbot as your personal stylists. Chatbots, the automated and smart contextual messaging systems are...

Financial Institutions Bullish on Intelligent Chatbots

Research reveals that most banking providers will be using automated chatbots to handle a significant volume of customer conversations in the near future. Some are doing it already. Powered by chatbots, conversational commerce (Voice-First...

Push to connect home gadgets is creating dangerous side effects

By Bruce Schneier, CTO at IBM Resilient. Botnets have existed for at least a decade. As early as 2000, hackers were breaking into computers over the Internet and controlling them en masse from centralized systems....

Emotional intelligence is the future of Artificial Intelligence – Fjord

The most successful artificial intelligence (AI) systems will be those comprising an emotional intelligence almost indistinguishable from human-to-human interaction, according to Bronwyn van der Merwe, group director at Fjord Australia and New Zealand --...

Technology Trends That Will Shape 2017 and Boost Your Company’s UX

In its State of UX in 2017 report, the uxdesign.cc team commented that phrases like "intuitive" and "human-centered" are disappearing from developers' and designers' vocabularies. But I would argue that those UX (user experience) traits aren't...

Ensuring a Diversity of Data in AI-Led Self-Service

“Diversity” is a common theme today, and it often manifests in public and private organizations seeking to bring a wide variety of faces and voices to its problem-solving and management tables. It’s a worthy...

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