Saturday, March 25, 2017
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Digital Assistants/Bots

Push to connect home gadgets is creating dangerous side effects

By Bruce Schneier, CTO at IBM Resilient. Botnets have existed for at least a decade. As early as 2000, hackers were breaking into computers over the Internet and controlling them en masse from centralized systems....

Emotional intelligence is the future of Artificial Intelligence – Fjord

The most successful artificial intelligence (AI) systems will be those comprising an emotional intelligence almost indistinguishable from human-to-human interaction, according to Bronwyn van der Merwe, group director at Fjord Australia and New Zealand --...

Technology Trends That Will Shape 2017 and Boost Your Company’s UX

In its State of UX in 2017 report, the uxdesign.cc team commented that phrases like "intuitive" and "human-centered" are disappearing from developers' and designers' vocabularies. But I would argue that those UX (user experience) traits aren't...

Ensuring a Diversity of Data in AI-Led Self-Service

“Diversity” is a common theme today, and it often manifests in public and private organizations seeking to bring a wide variety of faces and voices to its problem-solving and management tables. It’s a worthy...

Future of Customer Engagement: Key Trends to Watch in 2017

In the early 1980s, children at a school in Nicaragua did something remarkable: they spontaneously created a language. Brought together for the first time in a school for deaf children, they had no shared...

Facebook’s machine learning pipeline is aimed at an AI future

Facebook will one day have a conversational agent with human-like intelligence. Siri, Google Now, and Cortana all currently attempt to do this, but go off script and they fail. That's just one reason why...

7 steps for marketers to prepare for 2017’s chatbot trend

It’s taken a long time for companies to master customer service via social media. Those that have done so are probably in the minority. As social media and marketing technology platforms have enhanced their customer...

2017: Retail To Get More Chatty

I do love a new year: fresh start – sorely needed after the horrors of 2016 – and the chance to make a ton of predictions as to what is going to be hot this year...

Babylon Health with UK’s NHS plans to replace helpline with AI-based chatbot

Babylon Health, the U.K. startup that offers a digital healthcare app via a mixture of artificial intelligence (AI) and video and text consultations with doctors and specialists, has scored a potentially significant trial with...

Breakthroughs in social media in 2016: fake news, successful AI chatbots

By Krzysztof Makjowski, Gemius consulting What changes did 2016 bring to social media? A question which might be worth asking aside is: what is social media, really, and how do we define it in the second...

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